OUR GUARANTEE

 

OUR GUARANTEE PROVIDES

 

A repair service in the event of breakdown of any functioning part of this pasteuriser, for 2 years for the vessel itself (excluding those components given their individual guarantees)

 

A repair service by Batch Pasteuriser without charge up to a cost equal to the original purchase price paid for the product

 

If we can't repair your item, we'll replace it with an item of equivalent specification. If no equivalent product is available we'll discuss an alternative settlement with you, and we'll always do our best to make sure that you're satisfied with the outcome

 

Occasionally, we may ask you to pay for the repair and claim the cost of the repair from us

 

Our guarantee excludes:

 

Repairs due to breakdown caused by use other than for pasteurisation or other intended purposes

 

Failure to follow the manufacturer’s instructions and/or installation guidelines

 

Consumer replaceable items including, but not limited to, batteries, heating elements and other electronic components that are covered by their own separate manufacturer guarantees

 

Cosmetic damage and/or non-functional parts which do not affect the normal use of the product including scratch marks

 

Work relating to a manufacturer's recall of a component part

 

Any loss suffered as a result of not being able to use the product or any loss other than the repair or the replacement cost of the product

 

Deliberate damage or neglect

 

Please note we reserve the right to charge for the expense of a service call, when no fault has been found with the product on inspection