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A repair service in the event of breakdown of any functioning part of this pasteuriser, for 2 years for the vessel itself (excluding those components given their individual guarantees)


A repair service by Batch Pasteuriser without charge up to a cost equal to the original purchase price paid for the product


If we can't repair your item, we'll replace it with an item of equivalent specification. If no equivalent product is available we'll discuss an alternative settlement with you, and we'll always do our best to make sure that you're satisfied with the outcome


Occasionally, we may ask you to pay for the repair and claim the cost of the repair from us


Our guarantee excludes:


Repairs due to breakdown caused by use other than for pasteurisation or other intended purposes


Failure to follow the manufacturer’s instructions and/or installation guidelines


Consumer replaceable items including, but not limited to, batteries, heating elements and other electronic components that are covered by their own separate manufacturer guarantees


Cosmetic damage and/or non-functional parts which do not affect the normal use of the product including scratch marks


Work relating to a manufacturer's recall of a component part


Any loss suffered as a result of not being able to use the product or any loss other than the repair or the replacement cost of the product


Deliberate damage or neglect


Please note we reserve the right to charge for the expense of a service call, when no fault has been found with the product on inspection

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